Frequently Asked Questions

Everything you need to know about shopping pre-loved styles at Thrift Supply.

How do you determine the condition of your items?

Each piece undergoes a rigorous multi-point inspection. We categorize items as New With Tags, Excellent (no visible wear), or Very Good (minor signs of use), with all specific details noted in the product description.

Are all the items authentic?

Yes, authenticity is our priority. Our team of experts manually verifies every designer and brand-name item to ensure you are receiving 100% genuine products.

What is your return policy for vintage clothing?

We offer a 14-day return window for all items. To be eligible for a refund, the garment must be returned in the same condition it was received, with all Thrift Supply security tags still attached.

How often do you drop new arrivals?

We refresh our inventory daily! New curated pieces are uploaded to the 'New Arrivals' section every morning at 10:00 AM EST.

How do you handle shipping and packaging?

We ship worldwide using eco-friendly, compostable packaging. Orders are typically processed within 1-2 business days, and tracking information is emailed as soon as your package departs our warehouse.

How can I ensure the item will fit me?

Since vintage sizing varies by decade, we provide exact flat-lay measurements (chest, length, waist, and rise) for every listing. We recommend comparing these measurements to a similar garment you already own.